1. 24 Hour Cashless service at panel clinics and hospitals

2. Collate bills to minimize payment processing

3. Manage membership database seamlessly

4. Detailed data analytics to drive cost cutting solutions

• Nationwide panel hospital
• Referral letter for non Emergency
• Direct access for Emergency & Accident condition.
• 24/7 hotline 1-300-88-3627

Tips:

1. Know your doctor
2. Ask for second opinions
3. Always ask your doctor if surgery can be avoided.

• Registration counter will request for your MyKad / e-MAS card
• Hospital to contact e-Mas to verify patient, eligibility and entitlement
• You may call e-MAS if facing any delay

Tips:

1. Hospital Response Time: subject to number of patients waiting for admission
2. e-MAS Response Time: Immediately upon receipt of phone call

• Verification completed
• Admission claim form to be filled by hospital and treating doctor
• Patient to provide consent by signing form
• Completed form to be sent to e-MAS hospital via email
• Patient may call e-MAS if facing any delay

Tips:

1. Hospital Response Time: subject to number of patients waiting for admission
2. e-MAS Response Time: 30 to 45 minutes from receipt of complete documentation.

Caution: 
Make sure to know the treatment plan prior to avoiding the consent Hospital may request for Deposit as per Hospital Policy.

The e-MAS Medical Review Team (MRT) will perform the following verifications.

• Dignosis verification 
• Treatment plan verification
• Patient safety factor
• Patient communication

• MRT approval for Admission
• Patient Administration Team Issue GL
• GL sent to Hospital Admission Counter
• Patient can proceed for Admission with their known and trusted Doctor

Treating Doctor will provide appropriate treatment.

With the GL issued, the hospital will provide you the necessary treatments as per your policy terms and conditions

• Patient has recovered 
• Doctor Approved Discharge
• You, patient notify e-MAS via whatsapp at: 
  018 788 3627

Provide:

1. Patient Name
2. NRIC / Passport No
3. Hospital Name
4. Mention: Ready for Discharge

• Doctor approves discharge after patient review
• Hospital prepares itemized bill
• Doctor signs discharge claim form
• Hospital to send final bill and all reports and documentation for verification purpose to e-Mas to request for Final Guarantee Letter (FGL)

• Complete Discharge Documentation received
• Excess Amount Calculated
• Excess notice sent to Hospital
• You, Patient Pay Excess at hospital before going home
• Response Time: 30 - 60 Min

• Hospital bill reviewed by Medical Review Team
• Investigation completed (if any)
• Bill verified, no double billing for unnecessary charges
• Final GL issued to Hospital
• Response Time: Subject to response time from hospital and case complexity. Within 1-3 working days.

Communicate new dispensing flow to all employees.

Identify long term patients and brief them on requesting repeat prescription from doctors.

Patients request repeat prescription from doctors at clinics.

Pharmacy will prepare medications for delivery Pharmacist will manage patient adherence by providing consults.

Pharmacy will submit all claims via e-MAS Claims System