Our Privacy Policy

Legal Address

Eximius Medical Administration Solutions Sdn Bhd (e-MAS)
Level 2, MMA Building
124 Jalan Pahang
53000 Kuala Lumpur
Wilayah Persekutuan

What is a Privacy Policy

Respect for your privacy is coded into our DNA. Since we started e-MAS, we’ve aspired to build our Services with a set of strong privacy principles in mind. e-MAS provides third party medical administration solutions to companies and insurers in Malaysia. Our Privacy Policy helps explain our information practices. For example, we talk about what information we collect and how this affects you. We also explain the steps we take to protect your privacy. When we say “e-MAS,” “our,” “we,” or “us,” we’re talking about Eximius Medical Administration Solutions Sdn. Bhd. This Privacy Policy (“Privacy Policy”) applies to all of our apps, services, features, software, and website (together, “Services”) unless specified otherwise.

Information We Collect

Information You Provide

Medical Reimbursement

In submitting medical claim reimbursements to us, you may be required to provide us your phone number, email, bank account details and medical treatment details for us to process the claim. You are required to confirm that the information provided is true and correct. Additionally, you may be required to confirm and provide verification documents to evidence that you are the rightful person to submit such a claim.

Guarantee Letter Request

You may request for a Guarantee Letter to be issued, if and when permitted by the company that provides the cover. For this, you will be required to provide details relating to the medical center you wish to visit, the illness you are experiencing and the purpose of your request. Additionally, you may be required to confirm that the information provided is true and correct.

Customer Support

You may be required to provide us with information related to any requirements or problems in the use of our Services, including screenshots, and how to contact you so we can provide you the appropriate support in resolving your needs. For example, you may send us an email with feedback information relating to unacceptable performance of doctors/surgeons

Automatically Collected Information

Device and Connection Information

We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information including phone number, and device identifiers. We collect device location information if you use our location features, such as when you choose to share your location with your contacts, view locations nearby or those others have shared with you, and the like, and for diagnostics and troubleshooting purposes such as if you are having trouble with our app’s location features.

Third-Party Information

We work with and in partnership with third-party providers or service providers to help us operate, provide, improve, understand, customize, support, and our services and products. For example, we work with companies to provide our infrastructure, delivery, and other systems, supply map and places information. These providers may provide us information about you in certain circumstances; for example, app-stores.

Our Website Core Capabilities

All requests to our website start a session which stores the IP address in the session data and creates a session cookie in the user's browser. The IP address is used as a security measure to help protect against potential session hijacking attacks and this information is deleted once the session has expired and its data purged. The session cookie's name is based on a randomly generated hash and therefore does not have a constant identifier. The session cookie is destroyed once the session has expired or the user has exited their browser.

Website Logging System

Our website logging system records the IP address of the visitor which led to a message being written to its log files. These log files are used to record various activity on our site, including information related to core updates, invalid login attempts, unhandled errors, and development information such as the use of deprecated APIs. As with all HTTP requests, the IP address of your server will be transmitted as part of the request.

Captcha-reCaptcha Security

The reCAPTCHA plugin integrates with Google's reCAPTCHA system as a spam protection service. As part of this service, the IP address of the user answering the captcha challenge is transmitted to Google.

Access "Cookies"

A "Cookie" or tracer is an electronic file deposited on a terminal (computers, tablets, smartphones) and read when browsing a website, reading an email, installing or using software or a mobile application, whatever the type of terminal used.By browsing this site, you agree to the use of cookies and other trackers. If you don’t accept our use of cookies, you can turn off cookies in your browser settings.

All information collected will only be used to track the volume, type and configuration of traffic using this site, to develop its design and layout and for other administrative and planning purposes, and more generally to improve the service we provide to you.

For more information on the use, management and deletion of cookies for all browsers, we invite you to consult the following link All About Cookies http://www.allaboutcookies.org/

Use and Share of Information

Information Usage


We utilize all the information we capture to facilitate us in operating, providing, improving, understanding, customizing, support, and marketing our Services.

Our Services

We operate and provide our Services, including providing customer support, and improving, fixing, and customizing our Services. We understand how people use our Services, and analyze and use the information we have to evaluate and provide improved Services, research-develop-test new services and features, and conduct problem resolution We also use your information to provide the optimum response to you when you contact us.

Safety and Security

We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally.

No Third-Party Ads

We do not allow third-party banner ads on e-MAS Sihatku. We have no intention to introduce them, but if we do in future, this policy will be updated accordingly.

We Share


You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services

Account Information

Your phone number, profile name and photo, online status and status message, last seen status, and receipts may be available to anyone who uses our Services, although you can configure your Services settings to manage certain information available to other users.

Third-Party Providers

We work with third-party providers to help us operate, provide, improve, understand, customize, support and our Services. When we share information with third-party providers, we require them to use your information in accordance with our instructions and terms or with express permission from you.

We Do Not Share

  • With product marketing companies for sales and promotional activities.
  • With any third-party employer for character evaluation and assessment unless otherwise authorized by you.
  • With any statutory authority unless explicitly required by governing laws.

Linking with Third Party Sites

  • Joomla websites may contain links to and from other websites.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and they will be a data controller of your personal information. The Joomla Project does not accept any responsibility or liability for these policies and you should check these policies before you submit any personal information to these websites.
  • In addition, if you linked to a Joomla website from a third-party site, the Joomla Project cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.


Assignment, Change of Control, And Transfer

All of our rights and obligations under our Privacy Policy are freely assignable by us to any of our affiliates, in the event of a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise. In such occasions, we may transfer your information to any of our affiliates, successor entities, or new owner.

Law and Protection

We may collect, use, preserve, and share your information if we, in good-faith, belief that it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, e-MAS, or others.

Updates to Our Policy

We may amend or update this Privacy Policy as and when the situation warrants such amendments/updates. Notice will issued on such updates to registered users as we deem appropriate. Your continued use of our Services, subsequent to the knowledge of these amendments, confirms your acceptance of our Privacy Policy, as amended. If you do not agree to our Privacy Policy, as amended, you must cease using our Services. Please ensure you review our Privacy Policy from time to time

Contact Us

In case of any questions relating our Privacy Policy, please contact us using the Contact Form or vide our email address emas.support@crm.emastpa.com.my


Eximius Medical Administration
Solutions Sdn Bhd (e-MAS)
Level 2 MMA Building
124 Jalan Pahang
53000 Kuala Lumpur
Telephone: +603 4041 3627
Facsimile: +603 4041 8627
Whatsapp: +6018 788 3627

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